Privacy Policy

De Hagedoorn attaches great importance to the protection of your personal data and respects your privacy. In this privacy policy, we explain which personal data we collect, why we collect it, how we process it and what rights you have under the General Data Protection Regulation (GDPR).

1. Data Controller

De Hagedoorn
Ruitersbaan 16
3990 Peer
Belgium

VAT Number: BE 0841.424.817
Telephone: +32 478 82 31 39
Email: [email protected]
Email: [email protected]

2. What Personal Data Do We Collect?

When you visit our website, place an order or contact us, we may process the following personal data:

First and last name;
Address details;
Billing and delivery address;
Telephone number;
Email address;
Order and payment information;
IP address;
Cookie data;
Information about your visit to our website.

3. Why Do We Collect This Data?

We process personal data solely for the following purposes:

Processing and delivering orders;
Issuing invoices;
Customer service and communication;
Responding to questions and requests;
Improving our website and services;
Complying with legal and tax obligations;
Analysing the use of our webshop.

4. How Do We Use Your Data?

Your personal data is used exclusively for the purposes for which it was collected. We do not sell personal data to third parties.

Certain information may be shared with service providers that are necessary for the operation of our business, such as:

Payment providers for processing payments;
Shipping companies for order delivery;
IT and hosting providers for website management;
Accounting or legal service providers when legally required.

5. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files that are stored on your computer, tablet or smartphone when visiting our website. Some cookies are necessary for the proper functioning of the website, while others are used for statistical and analytical purposes.

When you first visit our website, you can manage your cookie preferences through our cookie banner. Non-essential cookies are only placed after you have given your consent.

You can always delete or block cookies through your web browser settings. Please note that certain parts of the website may not function properly if cookies are disabled.

6. Google Analytics 4

Our website uses Google Analytics 4, a web analytics service provided by Google. This service helps us understand how visitors use our website so that we can improve our webshop, products and services.

Google Analytics 4 may process the following information:

IP address (with measures in place to limit identification where possible);
Cookie IDs and other online identifiers;
Device, browser and operating system information;
Pages visited and products viewed;
Visit duration and interaction data;
Traffic sources and referring websites;
General geographic information such as country, region or city.

The information collected is used exclusively for statistical and analytical purposes and to improve our website and services.

Where required by law, we request your consent through our cookie banner before placing analytical cookies.

7. Withdrawal of Cookie Consent

You may change or withdraw your consent for analytical and marketing cookies at any time through the cookie settings available on our website.

When consent is withdrawn:

No new non-essential cookies will be placed;
You will still be able to use the website;
You may delete previously stored cookies through your browser settings.

8. Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected or as required by law.

Data collected through Google Analytics 4 is retained according to the retention settings configured in our Google Analytics account.

9. Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.

10. Your Rights

In accordance with the GDPR, you have the right to:

Access your personal data;
Correct inaccurate personal data;
Request deletion of your personal data where legally permitted;
Restrict the processing of your personal data;
Object to the processing of your personal data;
Withdraw your consent at any time;
Receive your personal data in a portable format.

For questions or requests regarding your personal data, please contact us via [email protected] or [email protected].

11. Complaints

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority.